{"id":4285,"date":"2021-06-04T09:15:55","date_gmt":"2021-06-04T09:15:55","guid":{"rendered":"https:\/\/gourmetandchic.es\/?page_id=4285"},"modified":"2021-06-24T11:56:58","modified_gmt":"2021-06-24T11:56:58","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/gourmetandchic.es\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ\u00b4s"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated fusion-custom-z-index\" style=\"background-color: rgba(214,210,210,0);background-image: url(&quot;https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufa-negra-espana-cabeceras.jpg&quot;);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" data-animationType=\"fadeIn\" data-animationDuration=\"3.0\" data-animationOffset=\"100%\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1443.75px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:center top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 32px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important;margin-bottom:0px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-1{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one fusion-animated\" style=\"font-size:50px;margin-top:10px;margin-bottom:0px;\" data-animationType=\"fadeInDown\" data-animationDuration=\"1.0\" data-animationOffset=\"100%\"><h1 class=\"title-heading-center\" style=\"margin:0;font-size:1em;\"><p style=\"text-align: center;\">FREQUENTLY ASKED QUESTIONS ABOUT TRUFFLES<\/p><\/h1><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important;margin-bottom:20px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-2{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two fusion-animated\" style=\"font-size:20px;text-shadow:1px 1px 1px #534544;;margin-top:0px;margin-bottom:20px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"100%\"><h2 class=\"title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:5px;color:#ffffff;\"><p style=\"text-align: center;\">CLEAR YOUR DOUBTS ABOUT OUR TRUFFLES<\/p><\/h2><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 32px !important;padding-right : 0px !important;margin-right : 2.375%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.375%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}@media only screen and (max-width:740px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}<\/style><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-1 { z-index:0 !important; }.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/gourmetandchic.es\/wp-content\/uploads\/distribuidores-importadores-trufas-negras-gourmet-chic.jpg&quot;);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1443.75px;margin-left: calc(-5% \/ 2 );margin-right: calc(-5% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"100%\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(255,255,255,0);padding: 50px 50px 0px 50px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:16.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 50px !important;padding-right : 50px !important;margin-right : 14.25%;padding-bottom : 0px !important;padding-left : 50px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}@media only screen and (max-width:740px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"100%\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ffffff;padding: 50px 50px 50px 50px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-3{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:10px;margin-bottom:15px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\"><p style=\"text-align: left;\">INSTRUCTIONS TO HANDLE FRESH AND FROZEN TRUFFLES<\/p><\/h3><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4285-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-4285-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-4285-1 .fa-fusion-box { background-color: #534544;border-color: #534544;}.fusion-accordian  #accordion-4285-1 .panel-title a:hover, #accordion-4285-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #afa8a8;}.fusion-accordian  #accordion-4285-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-4285-1 .panel-title a:hover .fa-fusion-box { background-color: #afa8a8!important;border-color: #afa8a8!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-4285-1\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"1b7972296f8bc7e86\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-1\" data-target=\"#1b7972296f8bc7e86\" href=\"#1b7972296f8bc7e86\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I preserve fresh truffles?<\/span><\/a><\/h4><\/div><div id=\"1b7972296f8bc7e86\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong><img class=\"alignright wp-image-3380\" title=\"Envolviendo las trufas en papel, una a una\" src=\"https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03.jpg\" alt=\"Envolviendo las trufas en papel, una a una\" width=\"224\" height=\"201\" srcset=\"https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-200x180.jpg 200w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-300x270.jpg 300w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-400x360.jpg 400w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-500x450.jpg 500w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-600x540.jpg 600w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-700x630.jpg 700w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-768x691.jpg 768w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03-800x720.jpg 800w, https:\/\/gourmetandchic.es\/wp-content\/uploads\/trufas-proceso-distribuidores-gourmet-chic-03.jpg 1000w\" sizes=\"(max-width: 224px) 100vw, 224px\" \/><\/strong><strong>Wrap them individually in paper<\/strong>. The paper will absorb the <strong>humidity of the perspiration<\/strong>. <strong>Wrap them all together in a clean cloth<\/strong> and place them in a <strong>closed container in the refrigerator<\/strong>. They can be enjoyed for <strong>about 10 days<\/strong>. Another form to enjoy those few days is by <strong>\u201ctruffling\u201d<\/strong> other foods in your refrigerator; <strong>place the truffles<\/strong> in the same closed container with eggs, butter or cheese.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"a5a0566d03b9a7d7f\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-1\" data-target=\"#a5a0566d03b9a7d7f\" href=\"#a5a0566d03b9a7d7f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long will truffles last in good condition?<\/span><\/a><\/h4><\/div><div id=\"a5a0566d03b9a7d7f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It will depend on the <strong>ripening stage<\/strong> of each <strong>truffle<\/strong>. The best is to use them during the <strong>first 2-3 days<\/strong> after receiving them and placing them in the <strong>refrigerator<\/strong>. Wrapping them <strong>individually in paper<\/strong> and placing them in a <strong>plastic container<\/strong> in the refrigerator will <strong>prolong their life<\/strong>. <strong>Truffles<\/strong> have thousands of microorganisms per cm\u00b2, and in order to prolong their life they need to <strong>remain dry and with a minimum of oxygen<\/strong> but never in a vacuum.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"b222a0db7eb27bc6d\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-1\" data-target=\"#b222a0db7eb27bc6d\" href=\"#b222a0db7eb27bc6d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Should I keep truffles in rice?<\/span><\/a><\/h4><\/div><div id=\"b222a0db7eb27bc6d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It is a common practice yet we do <strong>not recommend it<\/strong>, unless you are going to use the rice to <a href=\"https:\/\/trufato.es\/risotto-de-trufa-setas-receta\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>cook truffle risotto<\/strong><\/a>. <strong>Rice dries out<\/strong> and <strong>absorbs<\/strong> too much of <strong>the truffles\u2019 aromas<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"14d9dbf075537090e\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-1\" data-target=\"#14d9dbf075537090e\" href=\"#14d9dbf075537090e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Some truffles have white mold. Are they OK?<\/span><\/a><\/h4><\/div><div id=\"14d9dbf075537090e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Mold<\/strong> (or mycelium) can grow on the <strong>truffles<\/strong>\u2019 exterior, as it happens with cheese. They do <strong>not represent a sanitary hazard<\/strong>. They can <strong>be cleaned<\/strong> by brushing the mold off with a <strong>soft, clean brush<\/strong> or cloth. Keeping <strong>truffles dry and wrapped<\/strong> in <strong>paper<\/strong> will <strong>protect them from future mold<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-4{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:10px;margin-bottom:15px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\">INSTRUCTIONS TO PREPARE AND COOK<\/h3><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4285-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-4285-2 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-4285-2 .fa-fusion-box { background-color: #534544;border-color: #534544;}.fusion-accordian  #accordion-4285-2 .panel-title a:hover, #accordion-4285-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #afa8a8;}.fusion-accordian  #accordion-4285-2 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-4285-2 .panel-title a:hover .fa-fusion-box { background-color: #afa8a8!important;border-color: #afa8a8!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-4285-2\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"28b485472e46e6317\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-2\" data-target=\"#28b485472e46e6317\" href=\"#28b485472e46e6317\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I prepare and cook with truffles?<\/span><\/a><\/h4><\/div><div id=\"28b485472e46e6317\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Use <strong>fresh truffles<\/strong> at <strong>room temperature<\/strong> to <strong>maximize their aroma<\/strong>. <strong>Do not warm up or cook white truffles<\/strong> slicer <strong>they lose aroma<\/strong>; <strong>grate or slice<\/strong> them at serving on top of the plate using a grater or a truffle slicer. \u00a0On the other hand, <strong>black truffles can be cooked or warmed up to maximize their flavors on the plate<\/strong>. <strong>Truffle aromas<\/strong> attach themselves to fats or alcohol. Therefore, to enjoy your <strong>experience with truffles<\/strong>, <strong>combine them with eggs, cheese<\/strong>, cream or any fat or keep a <strong>truffle<\/strong> in <strong>brandy<\/strong> during a <strong>few weeks<\/strong> to <strong>pour it over<\/strong> or <strong>varnish<\/strong> a <strong>roast<\/strong> as it is taken out from the oven.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"2584e44827f9e02c0\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-2\" data-target=\"#2584e44827f9e02c0\" href=\"#2584e44827f9e02c0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I handle a frozen truffle?<\/span><\/a><\/h4><\/div><div id=\"2584e44827f9e02c0\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>In their essence, <strong>truffles<\/strong> are eminently <strong>water<\/strong>; when freezing and unfreezing them, <strong>they become soft<\/strong>. If a truffle has been unfrozen completely, <strong>dice it or cut it<\/strong> in a fine julienne. <strong>Take it out of the freezer 2-3 minutes before using it<\/strong>, to give it some room temperature and to prevent that it cracks but try to avoid that it turns soft. Immerse the filleted or grated and still frozen truffle in <strong>mild extra virgin olive oil<\/strong>; it can spend hours immersed in oil. The unfreezing process will be perfect and you will be elaborating <strong>truffled oil<\/strong> that can be used to reinforce the <strong>aroma of your plate<\/strong>. The rest of the <strong>truffle<\/strong> that has not been filleted or grated can be placed in <strong>plastic foil<\/strong> and returned to the <strong>freezer<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-5{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:10px;margin-bottom:15px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\">CUSTOMER SERVICE QUESTIONS<\/h3><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4285-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-4285-3 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-4285-3 .fa-fusion-box { background-color: #534544;border-color: #534544;}.fusion-accordian  #accordion-4285-3 .panel-title a:hover, #accordion-4285-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #afa8a8;}.fusion-accordian  #accordion-4285-3 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-4285-3 .panel-title a:hover .fa-fusion-box { background-color: #afa8a8!important;border-color: #afa8a8!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-4285-3\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"abf3a98930b4ee50c\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-3\" data-target=\"#abf3a98930b4ee50c\" href=\"#abf3a98930b4ee50c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When I place an order online, are all products in stock?<\/span><\/a><\/h4><\/div><div id=\"abf3a98930b4ee50c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>All our products are artisanal<\/strong>, hand-made, in <strong>small lots<\/strong>. That means that <strong>our stock of finished products is small<\/strong> and we tend to produce <strong>on demand<\/strong>. We <strong>incentivize advance orders of at least 2 weeks<\/strong>. There are days when <strong>truffles<\/strong> cannot be harvested because of rain or snow in the fields; during those difficult times, the supply chain is not efficient. We strive to <strong>fulfill<\/strong> any <strong>order<\/strong> in full. If not, we offer a <strong>replacement<\/strong> if feasible or a <strong>credit<\/strong> as it may be. For any questions, send us an email to: <a href=\"mailto:info@gourmetandchic.es\">info@gourmetandchic.es<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"e8e94c05369b41099\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-3\" data-target=\"#e8e94c05369b41099\" href=\"#e8e94c05369b41099\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I have questions about a product, how do I get in touch with you?<\/span><\/a><\/h4><\/div><div id=\"e8e94c05369b41099\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We are a <strong>small team<\/strong> and if we answer every call we would not have time to devote to production. The best way to contact us is via email to: <a href=\"mailto:info@gourmetandchic.es\">info@gourmetandchic.es<\/a>; include your phone number and we will contact you as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"3de18c5b2cb668c13\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-3\" data-target=\"#3de18c5b2cb668c13\" href=\"#3de18c5b2cb668c13\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I place an order with a specific delivery date?<\/span><\/a><\/h4><\/div><div id=\"3de18c5b2cb668c13\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes. As we are <strong>artisans<\/strong> and produce <strong>on demand<\/strong>, we need your order in advance.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-6{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:10px;margin-bottom:15px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\">SHIPMENT QUESTIONS<\/h3><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4285-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-4285-4 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-4285-4 .fa-fusion-box { background-color: #534544;border-color: #534544;}.fusion-accordian  #accordion-4285-4 .panel-title a:hover, #accordion-4285-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #afa8a8;}.fusion-accordian  #accordion-4285-4 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-4285-4 .panel-title a:hover .fa-fusion-box { background-color: #afa8a8!important;border-color: #afa8a8!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-4285-4\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"d420cd5df854d0f1d\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#d420cd5df854d0f1d\" href=\"#d420cd5df854d0f1d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the return and cancellations policies?<\/span><\/a><\/h4><\/div><div id=\"d420cd5df854d0f1d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you have received an order and items are missing or are <strong>incorrect<\/strong>, send us an email to <a href=\"mailto:info@gourmetandchic.es\">info@gourmetandchic.es<\/a> in order to receive assistance.<br \/>\nHere you can review our <a href=\"https:\/\/gourmetandchic.es\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener noreferrer\">Terms and Conditions<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"3b54caa17fe7f5cd8\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#3b54caa17fe7f5cd8\" href=\"#3b54caa17fe7f5cd8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When will my order be shipped?<\/span><\/a><\/h4><\/div><div id=\"3b54caa17fe7f5cd8\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Gourmet &amp; Chic ships orders from Mondays to Wednesdays.<\/strong><br \/>\n<strong>Your order may take 2 to 3 days to be shipped.<\/strong><\/p>\n<p>For example, if you want <strong>Fresh Truffles<\/strong> for a <strong>Restaurant<\/strong> on <strong>Friday<\/strong>, the <strong>order<\/strong> needs to be placed from <strong>the previous Thursday to Sunday<\/strong>. Since it takes 2 to 3 days to be shipped, it <strong>will be received between Wednesday and Friday<\/strong>.<\/p>\n<p>If the order is for <strong>truffle products<\/strong>, keep in mind that we hold only <strong>minimal levels of finished product stocks<\/strong>. Ideally, the order should be placed with <strong>15 days anticipation<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"f41b199142130d8ac\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#f41b199142130d8ac\" href=\"#f41b199142130d8ac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the shipment costs and how long does it take to receive a shipment? <\/span><\/a><\/h4><\/div><div id=\"f41b199142130d8ac\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Shipment rates<\/strong> are calculated as a function of the <strong>destination address<\/strong>, <strong>weight and urgency<\/strong>. The shopping cart will allow the customer to calculate the <strong>shipping rates<\/strong> ahead of placing the final order.<\/p>\n<h4 class=\"title-heading-left\" data-fontsize=\"22\" data-lineheight=\"26\">Delivery terms<\/h4>\n<p><strong>STANDARD SHIPMENTS:<\/strong><br \/>\nOrders will be delivered within 1 to 5 business days, depending on the destination.<br \/>\n<strong>\u00b7 Iberian Peninsula: <\/strong>1 to 2 business days<br \/>\n<strong>\u00b7 Canary Islands, Baleares, Ceuta and Melilla:<\/strong> 2 to 3 business days<br \/>\n<strong>\u00b7 Uni\u00f3n Europea:<\/strong> 3 to 5 business days<br \/>\n<strong>\u00b7 UK y Suiza:<\/strong> 3 to 5 business days<\/p>\n<p><strong>EXPRESS SHIPMENTS:<br \/>\n\u00b7 European Union:<\/strong>1 to 2 business days<br \/>\n<strong>\u00b7 Asia and Middle East:<\/strong> 3 to 5 business days<strong><br \/>\n<\/strong><\/p>\n<p><strong>Important considerations:<\/strong><\/p>\n<p><strong>CUSTOMS: <\/strong>None in the European Union, except for the Canary Islands, Ceuta, Melilla, UK and Switzerland (about \u20ac25, already included in the price). In Asia, Middle East and the rest of the countries customs fees and charges are borne by the importing customer.<br \/>\nShipments to small locations may take an additional 24 hrs.<br \/>\nThe transportation company does not call in advance of a delivery.<\/p>\n<p>Here you can review our <a href=\"https:\/\/gourmetandchic.es\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener noreferrer\">Terms and Conditions<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"40d99422228920f2b\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#40d99422228920f2b\" href=\"#40d99422228920f2b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I change an order once it has been placed?<\/span><\/a><\/h4><\/div><div id=\"40d99422228920f2b\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We are a <strong>small team<\/strong> and <strong>we cannot handle changes<\/strong> once an <strong>order has been placed<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"7d1c8c3020ba26f65\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#7d1c8c3020ba26f65\" href=\"#7d1c8c3020ba26f65\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">My delivery is spoiled. What should I do?<\/span><\/a><\/h4><\/div><div id=\"7d1c8c3020ba26f65\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If an order is received and something is incorrect, we can assist you. We will need photographs within 24 hours of receipt of the order. Please send them to <a href=\"mailto:info@gourmetandchic.es\">info@gourmetandchic.es<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"4be1218dd7ad5bfaa\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#4be1218dd7ad5bfaa\" href=\"#4be1218dd7ad5bfaa\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I cancel an order?<\/span><\/a><\/h4><\/div><div id=\"4be1218dd7ad5bfaa\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We are a small team and it can take us <strong>2-3 days to process an order<\/strong>. Unfortunately <strong>we cannot cancel an order<\/strong> due to the <strong>nature of the products<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"0556f86aac9a42e7f\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#0556f86aac9a42e7f\" href=\"#0556f86aac9a42e7f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I received an order one day later than expected due to transportation issues. Can I obtain a reimbursement?<\/span><\/a><\/h4><\/div><div id=\"0556f86aac9a42e7f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Gourmet &amp; Chic<\/strong> depends on the transportation companies. Due to <strong>Covid 19<\/strong> and to the <strong>vacation season<\/strong>, there may be <strong>slight delays<\/strong> in the delivery of some orders. We suggest building an <strong>extra day<\/strong> buffer to ensure that an order arrives when it is needed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"b863929fadcbff713\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-4\" data-target=\"#b863929fadcbff713\" href=\"#b863929fadcbff713\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I include a personal message if an order is meant as a gift?<\/span><\/a><\/h4><\/div><div id=\"b863929fadcbff713\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Yes<\/strong>. Before completing an order you are able to include a message.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-7{margin-top:10px!important;margin-bottom:15px!important;}}@media only screen and (max-width:740px) {.fusion-title.fusion-title-7{margin-top:10px!important;margin-bottom:10px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:10px;margin-bottom:15px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\">QUESTIONS ABOUT ORDERS AND PAYMENTS<\/h3><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-4285-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-4285-5 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-4285-5 .fa-fusion-box { background-color: #534544;border-color: #534544;}.fusion-accordian  #accordion-4285-5 .panel-title a:hover, #accordion-4285-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #afa8a8;}.fusion-accordian  #accordion-4285-5 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-4285-5 .panel-title a:hover .fa-fusion-box { background-color: #afa8a8!important;border-color: #afa8a8!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-4285-5\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"2115a26c4bfed07e7\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-4285-5\" data-target=\"#2115a26c4bfed07e7\" href=\"#2115a26c4bfed07e7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I pay for an order?<\/span><\/a><\/h4><\/div><div id=\"2115a26c4bfed07e7\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you wish <strong>to buy through our online store<\/strong>, you need to <strong><a href=\"https:\/\/gourmetandchic.es\/en\/my-account\/\" target=\"_blank\" rel=\"noopener noreferrer\">create an account<\/a><\/strong> with us. Through this account you will have access to your orders, shipment address(es) and all other account details as well as enjoy discounts, special offers, weekly price information for fresh truffles, etc.<\/p>\n<p>Gourmet&amp;Chic accepts VISA and MaterCard, debit or credit:<\/p>\n<p><img class=\"alignnone size-full wp-image-3837\" src=\"https:\/\/gourmetandchic.es\/wp-content\/uploads\/tarjetas-credito-pagos.png\" alt=\"Tarjetas de cr\u00e9dito pagos\" width=\"192\" height=\"42\" \/><\/p>\n<p>Once payment is approved, you will receive a confirmation email with an order number. In case no email is received we suggest checking the spam file of your email account. If no email can be found there, please contact our Customer Service Department at\u00a0<a href=\"mailto:info@gourmetandchic.es\">info@gourmetandchic.es<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:66.666666666667% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 50px !important;padding-right : 50px !important;margin-right : 3.5625%;padding-bottom : 50px !important;padding-left : 50px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}@media only screen and (max-width:740px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-animated\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"100%\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(255,255,255,0);padding: 50px 50px 0px 50px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:16.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 50px !important;padding-right : 50px !important;margin-right : 14.25%;padding-bottom : 0px !important;padding-left : 50px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}@media only screen and (max-width:740px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 2.375%;margin-left : 2.375%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 50px;padding-bottom : 0px;margin-bottom : -30px;padding-left : 50px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions. Truffles and Artisan truffle products. Gourmet.<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions. Truffles and Artisan truffle products. How do I preserve fresh truffles? How do I prepare and cook with truffles?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gourmetandchic.es\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions. Truffles and Artisan truffle products. Gourmet.\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions. Truffles and Artisan truffle products. How do I preserve fresh truffles? 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