FREQUENTLY ASKED QUESTIONS ABOUT TRUFFLES

Wrap them individually in paper. The paper will absorb the humidity of the perspiration. Wrap them all together in a clean cloth and place them in a closed container in the refrigerator. They can be enjoyed for about 10 days. Another form to enjoy those few days is by “truffling” other foods in your refrigerator; place the truffles in the same closed container with eggs, butter or cheese.

It will depend on the ripening stage of each truffle. The best is to use them during the first 2-3 days after receiving them and placing them in the refrigerator. Wrapping them individually in paper and placing them in a plastic container in the refrigerator will prolong their life. Truffles have thousands of microorganisms per cm², and in order to prolong their life they need to remain dry and with a minimum of oxygen but never in a vacuum.

It is a common practice yet we do not recommend it, unless you are going to use the rice to cook truffle risotto. Rice dries out and absorbs too much of the truffles’ aromas.

Mold (or mycelium) can grow on the truffles’ exterior, as it happens with cheese. They do not represent a sanitary hazard. They can be cleaned by brushing the mold off with a soft, clean brush or cloth. Keeping truffles dry and wrapped in paper will protect them from future mold.

Use fresh truffles at room temperature to maximize their aroma. Do not warm up or cook white truffles slicer they lose aroma; grate or slice them at serving on top of the plate using a grater or a truffle slicer.  On the other hand, black truffles can be cooked or warmed up to maximize their flavors on the plate. Truffle aromas attach themselves to fats or alcohol. Therefore, to enjoy your experience with truffles, combine them with eggs, cheese, cream or any fat or keep a truffle in brandy during a few weeks to pour it over or varnish a roast as it is taken out from the oven.

In their essence, truffles are eminently water; when freezing and unfreezing them, they become soft. If a truffle has been unfrozen completely, dice it or cut it in a fine julienne. Take it out of the freezer 2-3 minutes before using it, to give it some room temperature and to prevent that it cracks but try to avoid that it turns soft. Immerse the filleted or grated and still frozen truffle in mild extra virgin olive oil; it can spend hours immersed in oil. The unfreezing process will be perfect and you will be elaborating truffled oil that can be used to reinforce the aroma of your plate. The rest of the truffle that has not been filleted or grated can be placed in plastic foil and returned to the freezer.

All our products are artisanal, hand-made, in small lots. That means that our stock of finished products is small and we tend to produce on demand. We incentivize advance orders of at least 2 weeks. There are days when truffles cannot be harvested because of rain or snow in the fields; during those difficult times, the supply chain is not efficient. We strive to fulfill any order in full. If not, we offer a replacement if feasible or a credit as it may be. For any questions, send us an email to: info@gourmetandchic.es

We are a small team and if we answer every call we would not have time to devote to production. The best way to contact us is via email to: info@gourmetandchic.es; include your phone number and we will contact you as soon as possible.

Yes. As we are artisans and produce on demand, we need your order in advance.

If you have received an order and items are missing or are incorrect, send us an email to info@gourmetandchic.es in order to receive assistance.
Here you can review our Terms and Conditions

Gourmet & Chic ships orders from Mondays to Wednesdays.
Your order may take 2 to 3 days to be shipped.

For example, if you want Fresh Truffles for a Restaurant on Friday, the order needs to be placed from the previous Thursday to Sunday. Since it takes 2 to 3 days to be shipped, it will be received between Wednesday and Friday.

If the order is for truffle products, keep in mind that we hold only minimal levels of finished product stocks. Ideally, the order should be placed with 15 days anticipation.

Shipment rates are calculated as a function of the destination address, weight and urgency. The shopping cart will allow the customer to calculate the shipping rates ahead of placing the final order.

Delivery terms

STANDARD SHIPMENTS:
Orders will be delivered within 1 to 5 business days, depending on the destination.
· Iberian Peninsula: 1 to 2 business days
· Canary Islands, Baleares, Ceuta and Melilla: 2 to 3 business days
· Unión Europea: 3 to 5 business days
· UK y Suiza: 3 to 5 business days

EXPRESS SHIPMENTS:
· European Union:1 to 2 business days
· Asia and Middle East: 3 to 5 business days

Important considerations:

CUSTOMS: None in the European Union, except for the Canary Islands, Ceuta, Melilla, UK and Switzerland (about €25, already included in the price). In Asia, Middle East and the rest of the countries customs fees and charges are borne by the importing customer.
Shipments to small locations may take an additional 24 hrs.
The transportation company does not call in advance of a delivery.

Here you can review our Terms and Conditions

We are a small team and we cannot handle changes once an order has been placed.

If an order is received and something is incorrect, we can assist you. We will need photographs within 24 hours of receipt of the order. Please send them to info@gourmetandchic.es

We are a small team and it can take us 2-3 days to process an order. Unfortunately we cannot cancel an order due to the nature of the products.

Gourmet & Chic depends on the transportation companies. Due to Covid 19 and to the vacation season, there may be slight delays in the delivery of some orders. We suggest building an extra day buffer to ensure that an order arrives when it is needed.

Yes. Before completing an order you are able to include a message.

If you wish to buy through our online store, you need to create an account with us. Through this account you will have access to your orders, shipment address(es) and all other account details as well as enjoy discounts, special offers, weekly price information for fresh truffles, etc.

Gourmet&Chic accepts VISA and MaterCard, debit or credit:

Once payment is approved, you will receive a confirmation email with an order number. In case no email is received we suggest checking the spam file of your email account. If no email can be found there, please contact our Customer Service Department at info@gourmetandchic.es