TERMS & CONDITIONS

Terms and conditions apply to the use of www.gourmetandchic.es and to all the purchases made through the Online Store of Cuviro Trade & Technology, S.L.

The current conditions of use of the Website regulate the terms of access and use of www.gourmetandchic.es, which is a property of Cuviro Trade & Technology, S.L. with electronic address info@gourmetandchic.es, Users of the Online Store must accept these terms and conditions in order to use all services and information provided therein.

The sole access and utilization of the Online Store, of all or part of its content and services, mean the full acceptance of the current terms and conditions of use. The availability and use of the Online Store is understood to be in strict compliance with the most current terms and conditions.

Product purchases

The following conditions apply:

Products available for purchase as they appear in www.gourmetandchic.es/en/shop
Shipments to Spain, European Union, UK, Suiza and Asia.
Cuviro Trade & Technology, S.L. can refuse fulfillment of an order in the following cases:
When the requested product is discontinued or is out of stock.
When the financial institution issuing a credit card or processing a payment denies such payment for the purchase.
When the shipping address does not correspond to any of the above territories.

Payment forms

Cuviro Trade & Technology, S.L. accepts VISA or MasterCard Debit or Credit Cards:

Tarjetas de crédito pagos

Once payment is confirmed the customer will receive a confirmation email with the order number. In case of no reception, we recommend to check the spam file of the email account. If a confirmation email is not received in either the inbox or spam files, please contact our Customer Service Department through info@gourmetandchic.es

Shipment rates

Cuviro Trade & Technology, S.L. shipment rates are as follows:

Shipment rates are calculated as a function of the destination address, weight and urgency. The shopping cart will allow the customer to calculate the shipping rates ahead of placing the final order.

Delivery terms

STANDARD SHIPMENTS:
Orders will be delivered within 1 to 5 business days, depending on the destination.
· Iberian Peninsula: 1 to 2 business days
· Canary Islands, Baleares, Ceuta and Melilla: 2 to 3 business days
· Unión Europea: 3 to 5 business days
· UK y Suiza: 3 to 5 business days

EXPRESS SHIPMENTS:
· European Union:1 to 2 business days
· Asia and Middle East: 3 to 5 business days

Important considerations:

CUSTOMS: None in the European Union, except for the Canary Islands, Ceuta, Melilla, UK and Switzerland (about €25, already included in the price). In Asia, Middle East and the rest of the countries customs fees and charges are borne by the importing customer.
Shipments to small locations may take an additional 24 hrs.
The transportation company does not call in advance of a delivery.

Returns

If a customer receives a product with which he/she is not satisfied, he/she can request a return under the following conditions:

We must previously receive the products subject to return in its original condition. If we do not receive the original products, we reserve the right to charge the customer for them and / or the costs associated with their recovery..

DAMAGED OR DEFFECTIVE PRODUCTS AND INCORRECT DELIVERIES:

Defective or damaged products can be exchanged or receive full reimbursement. If the received products are incorrect (not the ones ordered) we will reimburse all expenses::

  1. Full price
  2. Shipment costs

In order to exercise this right, products must be returned in the state in which they were received accompanied by the delivery documentation. If the damaged or defective products are not returned, we have to charge the customer.

A defective or damaged product or an incorrect delivery will be replaced by new products at no charge to the customer once we receive the damaged, defective or incorrectly delivered products in the state in which they were received. Any monetary reimbursement will be processed through the same method utilized to pay for the original order.

Privacy and Personal Data Protection Policies

In order to treat and protect personal and other data, this Website adopts all the technical and organizational safety measures in compliance with current laws and regulations: Privacy and Personal Data Protection Policies

The current website informs the user that he/she can exercise his/her rights of access, rectification, opposition and cancellation by communicating to the following address:
info@gourmetandchic.es